Overview

Attempting to reset a password and/or register for password reset displays the following error message to the end-user.

“An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)”

 Reviewing the Forefront Identity Manager Event Log the following errors may appear.

Event viewer logs

FOREFRONT IDENTITY MANAGER EVENT LOG

Event ID: 3 – Source: Microsoft.CredentialManagement.RegistrationPortal

GateLoadAssemblyNotLoadedException

Microsoft.IdentityManagement.CredentialManagement.Portal: System.Web.HttpUnhandledException: ScriptManager_AsyncPostBackError ---> System.ArgumentNullException: Value cannot be null.
Parameter name: The string 'GateLoadAssemblyNotLoadedException' does not exist in the resource files
at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.CustomizationProvider.GetString(String name)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.GateLoader.GetString(String name)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.GateLoader.LoadGate(Guid gateIdentifier)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Components.DriverBase.GetCurrentGate()
at Microsoft.IdentityManagement.CredentialManagement.Portal.BasePage.ShowCurrentGate(Control container)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.MoveToAuthenticationGates()
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
--- End of inner exception stack trace --- at Microsoft.IdentityManagement.CredentialManagement.Portal.Site.ScriptManager_AsyncPostBackError(Object sender, AsyncPostBackErrorEventArgs eventArgs)
at System.Web.UI.ScriptManager.OnAsyncPostBackError(AsyncPostBackErrorEventArgs e)
at System.Web.UI.PageRequestManager.OnPageError(Object sender, EventArgs e)
at System.Web.UI.TemplateControl.OnError(EventArgs e)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP.default_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)"

Event ID: 3 – Source: Microsoft.CredentialManagement.RegistrationPortal

System.InvalidOperationException

Description: The error page was displayed to the user.
Details: Title: Error
Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
Attributes:
Details: System.InvalidOperationException: HttpContext.Current.User.Identity.Name is Null or Empty at Microsoft.IdentityManagement.CredentialManagement.Portal.
Components.RegistrationDriver.GetDomainAndUserName(String& domain, String& userName)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Components.RegistrationDriver.InitiateRegistration() at Microsoft.IdentityManagement.CredentialManagement.Portal.Registration.Next()
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
ErrorCode: 3000

Event ID: 3 – Source: Microsoft.CredentialManagement.RegistrationPortal

System.ArgumentNullException

Log Name: Forefront Identity Manager
Source: Microsoft.CredentialManagement.ResetPortal
Event ID: 3
Level: Error
Keywords: Classic
Description:
The error page was displayed to the user.
Details:
Title: Error
Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
Attributes:
Details: System.ArgumentNullException: Value cannot be null.
Parameter name: The string 'GateLoadAssemblyNotLoadedException' does not exist in the resource files at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.CustomizationProvider.GetString(String name)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.GateLoader.GetString(String name)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.GateLoader.LoadGate(Guid gateIdentifier)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Components.DriverBase.GetCurrentGate()
at Microsoft.IdentityManagement.CredentialManagement.Portal.BasePage.ShowCurrentGate(Control container)
at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.MoveToAuthenticationGates()
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
ErrorCode: 3000

 

Resolution

 

Additional information