Welcome to the Microsoft Dynamics CRM TechNet Wiki. The purpose of this wiki is to provide a comprehensive guide for IT professionals to learn about then implement, configure, customize, maintain and support Microsoft Dynamics CRM.
Microsoft Dynamics CRM is a Customer Relationship Management business application developed by Microsoft. It is part of the Microsoft Dynamics family
of business applications that includes Enterprise Resource Planning products such as
Microsoft Dynamics AX,
Microsoft Dynamics GP,
Microsoft Dynamics NAV, Microsoft Dynamics SL, and the latest addition to Microsoft's growing customer
management platform family,
Microsoft Dynamics CRM Online. If you are new to Microsoft CRM, you can read more about its history here.
To learn more about Microsoft Dynamics CRM consider checking out the online version (free trial, no downloads/installation needed), visit
The Microsoft CRM wiki is organized into the following high-level chapters:
In addition to it's use as a customer relationship management application, Microsoft CRM can also be considered as a more general application development framework. This usage is commonly referred to as xRM, although Microsoft now prefer the term
Extended CRM. In practice, many implementations of Microsoft CRM use a combination of the traditional, standard marketing, sales and customer service functionality that is supplied, along with specific
customizations and extensions.
The Microsoft Dynamics CRM TechNet Wiki is a community effort combining unique content written by expert CRM contributors and pointers to useful resources found elsewhere. You can provide rate and tag articles, provide your feedback, edit and revise most
articles or contribute or suggest new articles. We look forward to your participation. If you're looking for article ideas, visit CRM Article Recommendations.
To maintain consistency of articles on CRM TechNet Wiki the following naming convention has been adopted.