After creating a chart and uploading it to the site, the error "failed to download chart or image" appears.


In Excel Service, there is a file size limit in the configuration. Large graphs may cause this to fail. By default, it is 1 MB. If a chart is bigger than that it won't render.


To solve the issue, please use the steps below:

  1. Go to Central Administration->Application management->manage service applications->Excel services application->Trusted File Locations.
  2. Edit the Trusted File Location, change Maximum Chart or Image Size to 50 and Maximum Concurrent Queries Per Session to 50.
  3. Go to Global Settings, change Memory Cache Threshold to 95.

See more at:


If you find a different solution, please report it as a comment to this post. This will be useful to the SharePoint Community. Be sure to double-verify it: undo your solution and verify that the problem comes back, then redo it and verify that the problem goes away.

See Also

  1. SharePoint Resources on the TechNet Wiki
  2. SharePoint 2013 Portal
  3. SharePoint 2013 - Service Applications
  4. SharePoint 2013 - Resources for Developers
  5. SharePoint 2013 - Resources for IT Pros