Applies to:

Windows Server 2008, Windows Server 2008 R2, Windows 7



Details

Product      

Windows Operating System

ID

351

Source

Microsoft-Windows-Diagnostics-Performance

Version

6.1

Message

The driver responded slower than expected to the resume request while servicing this device.

 Cause

A device driver for a device on your computer is causing performance degradation.

Here are two examples of this error message:

 Example one

Driver File Name:\Driver\usbuhci

Driver Friendly Name:UHCI USB Miniport Driver

Driver Version:6.1.7600.16385 (win7_rtm.090713-1255)

Driver Total Time:140ms

Driver Degradation Time:53ms

Incident Time (UTC):‎2011‎-‎03‎-‎10T21:43:55.857741000Z

Device Name

PCI\VEN_8086&DEV_2835&SUBSYS_20AA17AA&REV_03\3&21436425&0&D1

Device Friendly Name:Intel(R) ICH8 Family USB Universal Host Controller - 2835

Device Total Time:145ms

Device Degradation Time:57ms

Example two

Driver File Name:\Driver\mouhid

Driver Friendly Name:HID Mouse Filter Driver

Driver Version:6.1.7600.16385 (win7_rtm.090713-1255)

Driver Total Time:1239ms

Driver Degradation Time:839ms

Incident Time (UTC):‎2011‎-‎01‎-‎10T02:16:40.461526500Z

Device Name:HID\VID_045E&PID_0745&MI_01&Col01\7&3a41b0e9&0&0000

Device Friendly Name:HID-compliant mouse

Device Total Time:1239ms

Device Degradation Time:839ms



User action

Investigate the Event Viewer for a detailed view of devices that may be impacting

and degrading system performance. The Diagnostics-Performance channel is located

in the following path within the Event Viewer:

\Applications and Services Logs\Microsoft\Windows\Diagnostics-Performance\Operational

When you have identified the device(s) that have invoked Event 351, check with your

device manufacturer for updated information or driver related to the device and the device driver.



Related resources

Troubleshooting Slow Boot / Slow Login

Case Study: Using Diagnostics-Performance Events as a Desktop Health Indicator