Windows Server 2008, Windows Server 2008 R2, Windows 7
Product
Windows Operating System
ID
351
Source
Microsoft-Windows-Diagnostics-Performance
Version
6.1
Message
The driver responded slower than expected to the resume request while servicing this device.
Cause
A device driver for a device on your computer is causing performance degradation.
Here are two examples of this error message:
Example one
Driver File Name:\Driver\usbuhci Driver Friendly Name:UHCI USB Miniport Driver Driver Version:6.1.7600.16385 (win7_rtm.090713-1255) Driver Total Time:140ms Driver Degradation Time:53ms Incident Time (UTC):2011-03-10T21:43:55.857741000Z Device Name PCI\VEN_8086&DEV_2835&SUBSYS_20AA17AA&REV_03\3&21436425&0&D1 Device Friendly Name:Intel(R) ICH8 Family USB Universal Host Controller - 2835 Device Total Time:145ms Device Degradation Time:57ms
Example two
Driver File Name:\Driver\mouhid Driver Friendly Name:HID Mouse Filter Driver Driver Version:6.1.7600.16385 (win7_rtm.090713-1255) Driver Total Time:1239ms Driver Degradation Time:839ms Incident Time (UTC):2011-01-10T02:16:40.461526500Z Device Name:HID\VID_045E&PID_0745&MI_01&Col01\7&3a41b0e9&0&0000 Device Friendly Name:HID-compliant mouse Device Total Time:1239ms Device Degradation Time:839ms
Investigate the Event Viewer for a detailed view of devices that may be impacting and degrading system performance. The Diagnostics-Performance channel is located in the following path within the Event Viewer:
\Applications and Services Logs\Microsoft\Windows\Diagnostics-Performance\Operational
When you have identified the device(s) that have invoked Event 351, check with your device manufacturer for updated information or driver related to the device and the device driver.
Related resources
Troubleshooting Slow Boot / Slow Login Case Study: Using Diagnostics-Performance Events as a Desktop Health Indicator