Issue

In an Outlook 2013 message pressing the "permission" button in the ribbon receives the following error. "We were not able to find the Information Rights Management template. Please contact your administrator."

Cause

A wrong value was configured for DefaultServer in the HKCU\Software\Microsoft\Office\15.0\Common\DRM registry location.

Resolution

Either delete the DefaultServer value and let it regenerate or edit the value with the correct value.

More Information

The correct value may be located in the user's GIC*.drm file. The default location for the file is %localappdata%\Microsoft\MSIPC. The GIC file may be opened using Notepad. The value is the NAME field in the MS-DRM-Server object in the GIC XML.

Screenshots

Incorrect DefaultServer value receiving error

Correct DefaultServer value working as expected

Discovering correct value name in GIC file