Troubleshoot Windows Small Business Server 2011 Essentials, Windows Home Server 2011, and Windows Storage Server 2008 R2 Essentials Installation Issues


General troubleshooting steps

  1. Verify that your server hardware meets the minimum requirements. For information about hardware requirements, see:
  2. If you received the server installation DVD from MSDN, verify that the DVD is valid by checking the SHA1 sum. For more information, see Availability and description of the File Checksum Integrity Verifier utility (
  3. If you have more than one Network Interface Card (NIC) on the server, verify that only one NIC is enabled.
  4. Verify that the NIC on the server is connected to a router using a network cable.
  5. DO NOT manually restart your server during while installing Windows SBS 2011 Essentials. The server restarts automatically several times during setup and initial configuration. After you see the server installation successful dialog box, it is OK to restart the server.
  6. DO NOT disconnect the network cable or restart the router while installing Windows SBS 2011 Essentials.
  7. If you see failure in loading driver during server installation, please refer to this KB (;en-us;2525898) for solution.
  8. Review the “Installation and initial configuration” section for known issues of the: 
  9. If you receive the error message “An error occurred while setting up your server” during installation, use the Server Recovery DVD and the instructions provided by the manufacturer of your hardware to restore the server to factory default settings.