introduction

This article brings couple of common issues one can face while using the Visio Graphic service in SharePoint 2016


Issue # 1

Error

You are trying to open visio diagram in the browser but it only give you the option to Save or Open in local Visio Client program.Like this.

2016-07-31_22h19_43


Reason

If you notice to the image and you will see that you uploaded the VSD file not VDW. only vdw is supported file type for the Visio Graphic Services.

Resolution

In order to open the visio diagram in Browser using the Visio Graphic Service, we have to use the vdw (Visio Web Drawing).


Issue # 2

Error

Once you open an existing Visio diagram and click on the Refresh, following Error occurred.

2016-07-31_22h16_42


Or If you upload a fresh Visio Diagram to the SharePoint and Click on it. You will get the following Error.2016-07-31_22h46_20

Reason


One of the Reason is Visio Graphic Service instance is stopped. Please login on the Central admin > System Settings > Manager Service on Server. On this Page Please make sure, Visio Graphic Service is started.

Resolution


Please login on the Central admin > System Settings > Manager Service on Server. On this Page Please make sure, Visio Graphic Service is started. 
  1. Click on System Settings then Manager on Services on Server under the Servers2016-07-23_00h38_30
  2. On Service on Server Page.
  3. Select the Server on which this service Should run (As a recommendation, it should run to Application server).
  4. Now make sure the Visio Service status is started. If not, please click on Start.2016-07-30_23h13_59


Issue # 3

Error

Try to open an exiting Visio Document but following error occurred.2016-07-31_22h42_53


Or upload a new Visio Document and you ends up with the following Error.2016-07-31_22h44_12

Reason

Main reason for this error as you can see even in the error message is Visio Graphic Service Proxy is not associated with the Web App where your Site collection is provisioned.2016-07-31_23h07_36

Resolution



To fix this issue, Please follow the steps below.
  • Login on the Central Admin with farm admin account
  • Click on Application Management > Manager Web Applications
  • Highlight the Web Applications  and click on Service Connections from Ribbon2016-07-31_23h07_22
  • On this Page Please Make Sure the Visio Graphic Service Application Proxy is associated.2016-07-31_23h08_18


See Also

Please check the following article related to Visio Graphic Service.