Introduction

Problem steps recorder is a tool that is available in Windows since Windows 7 (client) / Windows 2008 R2.

In this blog post, you'll be able to find more details on PSR (or Problem Steps Recorder).

In short:

• It's a built-in Windows tool, that
• allows to screen-capture on mouse-click
• and add comments to it

So it's an ideal tool to document steps and procedures on the fly, while you're executing.

Although it's a very handy tool and quick and easy to use, one of the disadvantages is that it does not capture keystrokes.

Important
There is a simple workaround to capture text you enter, by clicking on the text box BEFORE you start typing (1 screenshot) and then click the text box again after typing (2nd screenshot).

Another disadvantage is that PSR is taken full-screen snapshots, but you can solve this to edit the saved file, extract or edit the images and resave the document.

How to use

Starting up

Hit the Windows button and start typing psr… (or run psr.exe)

Configuration

The configuration settings are 'hiding' in the Help/Settings button, on the right-hand side of the menu...

There are 2 settings you need to look at:

1. Recording location (output file)
2. Number of screenshots to store

Initial

You must make sure to set the number of screenshots at a sufficiently high level. In early versions of PSR you can set it to 99, but newer versions (W10, W2012) you can go up to 999. A note of advice: set it to the maximum. 

Per recording

For each recording, you need to assign a zip file to store the dynamic HTML file in.

Using

After configuration, it's fairly simple to start, by hitting the record button.

Recording

Keep in mind, that during the recording, PSR takes screenshots of the FULL SCREEN, when you click the mouse button.

Pausing

You can temporarily stop recording by hitting the pause button when you don't want to record some steps, or you need to fix something before continuing recording.

Comment

If you want to add certain comment depending on the situation you are recording, PSR allows you to highlight a part of the screen and add a comment to it.

When finished

Hit the stop Record button, and the file is automatically saved when you have set the zip file to save.

After recording (Edit documentation)

After recording the video, you'll need to save it.

After saving the recording, you'll find a zip file. That zip file has an MHTML file, which is a Web page archive file format.

Good news here: you can edit it with eg. Word and save it as a Word document, instead of HTML.

Video

http://ffwd2.me/psrvideo (video)

Problem Steps Recorder Command-Line Syntax

Credits:

• Running Windows 7’s Problem Steps Recorder from the Command Line

References

• Windows 7 / Windows Server 2008 R2: Problem Steps Recorder
• Using the “secret” Windows 7 Problem Steps Recorder to Create Step by Step Screenshot Documents
• Documentation made easy
• Windows 7 - Problem Steps Recorder  video (video)
• Windows Error Reporting Problem Steps Recorder
• Uncovering a hidden gem: PSR.exe
• Problem Steps Recorder (PSR.exe) + Windows Error Reporting = Another tool to help find solutions to software defects
• How to Use the Problem Steps Recorder Tool in Windows?
• Automatic Configured Problem Step Recorder (PSR) 
• Running Windows 7’s Problem Steps Recorder from the Command Line