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  • When: 7 Feb 2019 5:18 AM
  • Last revision by (MVP, Microsoft Community Contributor)
  • When: 7 Feb 2019 10:20 AM
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Wiki  >  TechNet Articles  >  Sharepoint Troubleshooting: Site redirected you too many times. ERR_TOO_MANY_REDIRECTS  >  Revision #1
Sharepoint Troubleshooting: Site redirected you too many times. ERR_TOO_MANY_REDIRECTS
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Description Of The Problem

A few days ago, I was facing a problem "Sharepoint anonymous site prompting for credentials on a mobile phone."

Resolution

To resolve this issue I have done the change in "compat.browser" file in the App_Browsers folder. Changes are done as below.

<!-- Android -->
 
    <gateway id="Android" parentID="Default">
 
        <identification>
 
            <userAgent match="Android" />
 
        </identification>
 
        <capabilities>
 
            <capability name="isMobileDevice"                        value="true" />
 
            <capability name="Platform"                              value="Android" />
 
        </capabilities>

And change it to:

<!-- Android -->
 
    <gateway id="Android" parentID="Default">
 
        <identification>
 
            <userAgent match="Android" />
 
        </identification>
 
        <capabilities>
 
            <capability name="isMobileDevice"                        value="false" />
 
            <capability name="Platform"                              value="Android" />
 
        </capabilities>


Before doing the above changes in the file I have taken the backup of the file i.e. compat-copy.browser. after a server restart, we received the following error.



Then I deleted the backup file "compat-copy.browser" after that site started working fine. 
So whenever you take a backup, make sure you change the extension of a backup file.