Introduction

Azure Storage Explorer is a great tool for managing contents of your Azure storage account. You can upload, download, and manage blobs, files, queues, and Cosmos DB entities. Additionally, you may gain easy access to manage your Virtual Machine disks, work with either Azure Resource Manager or classic storage accounts, plus manage and configure cross-origin resource sharing (CORS) rules. Storage Explorer also works on public Azure, Sovereign Azure Cloud, as well as Azure Stack.

Error message

When storage account is being accessed, we may get error message

"unable to retrieve child resources” or
“The request action could not be completed”.

Troubleshooting

This issue may occur due to several reasons like Network issue/ Proxy/subscription/updates/Permissions

There a few reasons you may be seeing this error: Firstly,  I would suggest to try the troubleshooting steps mentioned in this article.

Few the issue still persists:

Work arounds

Few workarounds:

  • Roll back to the older version (try testing in older version) Mainly check the network connectivity.
  • Delete data from "%appData/StorageExplorer" folder or entire folder from your machine. After deleting when you launch storage explorer you will be prompted to re-enter your credentials. 
  • The uninstall process does not remove all of the files in the local storage, and so I found that on Windows at least if I uninstall MASE and remove the folders that are in C:\Users[username]\AppData\Roaming\Microsoft Azure Storage Explorer and reinstall,
  • If you are connected to Azure through a proxy, verify that your proxy settings are correct. If you were granted access to a resource from the owner of the subscription or account, verify that you have read or list permissions for that resource.
  • Connection String Does Not Have Complete Configuration Settings

If the issue related to the Permissions:

You can quickly do this by right clicking on the node for your Storage account and clicking "Open in Portal". Once you do, go to the "Access Keys" blade. If you do not have permissions to view keys, then you will see a page with the message "You do not have access". To work around this issue, you can either obtain the account key from someone else and attach with name and key, or you can ask someone for a SAS to the Storage account and use it to attach the Storage account.

If you do see the account keys, then please file an issue on MSDN or GitHub so we can help you resolve the issue.

Issues with SAS URL:

  • If you're connecting to a service using a SAS URL and experiencing this error:
  • Verify that the URL provides the necessary permissions to read or list resources.
  • Verify that the URL has not expired.
  • If the SAS URL is based on an access policy, verify that the access policy has not been revoked.
  • If you accidentally attached using an invalid SAS URL and are unable to detach, follow these steps:
  • When running Storage Explorer, press F12 to open the developer tools window.
  • Click the Application tab, then click Local Storage > file:// in the tree on the left.
  • Find the key associated with the service type of the problematic SAS URI. For example, if the bad SAS URI is for a blob container, look for the key named StorageExplorer_AddStorageServiceSAS_v1_blob.
  • The value of the key should be a JSON array. Find the object associated with the bad URI and remove it.
  • Press Ctrl+R to reload Storage Explorer.

Issue related to “Self-Signed Certificate in Certificate Chain",

  1. a. removing LocalDB database,
  2. b. deleting the localdb created mdf, ldf files,
  3. c. installing "SQL server Express" and manually creating the database that the Azure Storage explorer needed, and then configuring Azure Storage explorer to work with "SQL server Express" 

Error related to connection string in Storage explorer:

 Verify the permissions do you have on the connection string?

To generate your connection string either through the Azure Portal or some apps. When you generate the connection string, you need to give "Allowed permissions". Beside Read/Write you also need the List permission so Storage Explorer can list the blobs. Here is a screenshot in Azure portal to check/uncheck the permissions:

More info

This is GitHub link provides Hot Fixes, News, Know Issues and you can also download all version of Azure Storage Explorer.  

If you have any kind of Azure Storage Explorer issues, documentation bug or feedbacks, please contact us on  MSDN or GitHub forum.