When using a GEMPLUS SmartCard (particularly the GEMPC430 model) you may experience issues when trying to authenticate with the MED-V workspace using SmartCard credentials.

This is because there may not be proper Windows XP drivers for the device installed in the Windows XP guest operating system. There are no inbox drivers for the GEMPLUS SmartCards for Windows XP.

In addition to the symptoms above, you may also notice additional errors in the Windows XP workspace by looking at the System Event Log or in details in the Device Manager.

Device driver software was not successfully installed

Click here for details.

This device cannot start. (Code 10)

Also, in the Setupapi.log in the Windows XP Guest operating system, you may notice the following when referencing the

Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START.

To resolve this, either prior to deployment of the workspace or after deployment, download and install the updated drivers from the vendor website. The link is here: