Language(s): English
Audience(s): IT Professionals
Technology: Windows 7
Type: Proctored Exam

This exam is used to upgrade your MCDST XP or EDST Vista certifications to the EDST Windows 7 certification.

Candidates for this exam should have at least three years of experience installing, configuring, and administering any Windows operating system in a networked environment and at least two years of experience providing desktop, laptop, and mobile device support.

Credit Toward Certification

When you pass Exam 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician, you complete the requirements for the following certification(s):

  • MCITP: Enterprise Desktop Support Technician 7
  • MCTS: Windows 7, Configuration

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exam might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Being Measured

Identifying Cause of and Resolving Desktop Application Issues
  • Solve software installation escalations.
  • Solve software configuration escalations.
Identifying Cause of and Resolving Networking Issues
  • Solve enterpriselogon issues.
  • Solve enterprise network connectivity issues.
Managing and Maintaining Systems That Run Windows 7 Client
  • Identify and/or resolve performance issues.
Supporting Mobile Users
  • Solve enterprise wireless connectivity issues.
  • Solve enterprise remote access issues.
Deploying Windows 7
  • Deploy a system image.
  • Configure a VHD.
Configuring Hardware and Applications
  • Configure application compatibility.
  • Configure application restrictions.
Configuring Network Connectivity
  • Configure IPv6 network settings.
  • Configure remote management.
Configuring Access to Resources
  • Configure user account control (UAC).
  • Configure BranchCache.
Configuring Mobile Computing
  • Configure BitLocker and BitLocker To Go.
  • Configure DirectAccess.


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