I have two new computers with Windows 8.1. One is an HP laptop on which I had no trouble installing and using Quicken 2012. Now I want to install the same program on my Lenovo desktop. It is in the form of an exe file downloaded from Amazon. When I execute it (as Administrator) the installer gets as far starting to disassemble the files for a second or two and then just disappears. I get no error indication, no message and find no trace of the installation files. I don't know what temp file is being used. I find nothing in the logs either. I have tried the same file used on the HP and even re-downloaded from Amazon.
Other than this the computer runs fine. I have successfully installed half a dozen other programs with no problems.
Quicken 2012 is listed as being compatible with windows 8.
I would appreciate any suggestions on how to further troubleshoot this problem.
The installation issue can be caused by several reasons, please try following steps to check the issue:
First, let's boot into Clean boot mode to avoid 3rd part conflict:
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
Then, try to unzip the exe file and install the msi package:
Please refer to the steps here:
If the issue still persists, please provide event log as below for our research. Please upload it to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.
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