Currently, I'm having a problem where a deleted template still can be view & select when trying to apply RMS protection. I have checked the template distribution folder & run the Get-RMSTemplate to see whether the template is presented or not (which is not)
As you can see from the picture above. I have already disabled the rms, still we can see the template. Some of the template listed above have been already deleted & some just come pop in out of no where. Please, i really need some help here. Thanks in advance
Depending on what version of Exchange this is, you might be able to use:
It sounds like this will refresh the templates as well:
The RefreshServerCertificates switch clears all
Rights Account Certificates (RACs), Computer Licensor Certificates (CLCs),
and cached AD RMS templates from all Microsoft Exchange Server 2010 or
Exchange Server 2013 servers in the organization. Clearing RACs, CLCs, and
cached templates may be required during troubleshooting or in the event of a
change of keys on the AD RMS cluster in your organization.
I would be careful about actually deleting templates. Preferably you should archive them. If messages actually were protected with those templates and they are deleted, they will be inaccessible.
Just been looking into the same issue myself. Turns out these are not RMS templates but 'MessageClassifications' which are there by default. They can only be seen in OWA unless you deploy it out to your Outlook clients.
In a PS windows run >get-messageclassification and you will get the list of the default messageclassifications.
You can hide them by running (for example):
set-MessageClassification -Identity default\exacprivileged -PermissionMenuVisible $false
This will hide the A/C Privileged entry, there are 5 others by default:DisplayName
Originator Requested Alternate Recipient